Fanget opp av
Category: Copilot

Discover how Copilot can transform your business operations by enhancing productivity, collaboration, and efficiency. Explore articles, guides, and best practices on leveraging Copilot in various Microsoft applications to drive innovation and streamline workflows.

From Legacy Telephony to Intelligent Customer Engagement: Successfully Implementing Dynamics 365 Contact Center

From Legacy Telephony to Intelligent Customer Engagement: Successfully Implementing Dynamics 365 Contact Center

kommentarer 0 kommentarer

The landscape of customer engagement is rapidly evolving. Today’s customers expect seamless and personalized experiences across channels, while businesses seek efficiency and deeper insights. This shift has driven the adoption of CCaaS (Contact Center as a Service), and within this market, Dynamics 365 Contact Center stands out as a key player. But how does one navigate a successful implementation of such a solution? It’s about far more than just replacing an old phone system. For business leaders and consultants, understanding…

Les mer Les mer

Classic vs. Generative Orchestration in Copilot Studio

Classic vs. Generative Orchestration in Copilot Studio

kommentarer 0 kommentarer

The world of conversational AI is evolving at lightning speed, and with tools like Copilot Studio, building intelligent agents is more accessible than ever. But as you craft your AI assistant, you’ll encounter a fundamental choice in how it understands and responds to users: Classic Orchestration versus Generative Orchestration. Understanding the difference is key to building truly dynamic and capable copilots. So let’s dive in on the differences and what you should choose The Traditional Approach: Classic Orchestration Imagine a…

Les mer Les mer

5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

kommentarer 0 kommentarer

In todays fast paced market time is your most valuable asset in sales. That’s why Microsoft Copilot within Dynamics 365 Sales can help you out. This powerful AI companion is not just a futuristic add-on; it’s a practical tool designed to streamline your daily tasks, enhance your effectiveness, and ultimately drive better results. And the best part of it all? It’s available today! Here are my five key ways Copilot in Dynamics 365 Sales can revolutionize your daily routine: 1….

Les mer Les mer

AI Builder for Power Automate: Transforming Business Processes with AI

AI Builder for Power Automate: Transforming Business Processes with AI

kommentarer 0 kommentarer

In today’s fast-paced business environment, automation and artificial intelligence (AI) are key to staying competitive. Microsoft Power Automate, combined with AI Builder, offers a powerful solution to enhance your business processes with AI capabilities. Here’s a closer look at how AI Builder can revolutionize your workflows. The first ressource provided by Microsoft is what the call the «Cheat Sheet» were you find a lot of different starting models and inspiration based on your need: The full cheat sheet can be…

Les mer Les mer

Enhancing Your Power Automate Flow to Retrieve Actual Opening Hours

Enhancing Your Power Automate Flow to Retrieve Actual Opening Hours

kommentarer 0 kommentarer

I’ve received a lot of positive feedback on my previous post about checking opening hours, along with numerous requests for a way to retrieve the actual opening hours instead of just the status. I was hoping for some function on this within release wave 1 2025. But as I could not find anything concerning this, In response to the questions, I’ve revisited Power Automate to make some modifications to my original workflow. This post is an extension of my earlier…

Les mer Les mer

Opening Hours from Dynamics in Copilot

Opening Hours from Dynamics in Copilot

kommentarer 0 kommentarer

Have you ever tried to access the Customer Service opening hours in Copilot? It’s not easily accessible through APIs or the dataverse action ‘List’. This is a working solution to get a true or false if the workstream is open right now The usecase was as follows: From Copilot, is the customer service center open or closed. From my research I have not found this documented anywhere on the Microsoft documentation or anywhere else. This was solved by using a…

Les mer Les mer