Adrian Sjøholt

Dynamics 365 Release Wave 1 2026: Contact Center

19. mars 2026 Adrian kommentarer 0 kommentarer

Dynamics 365 Contact Center have always been an AI-first CCaS. And with this latest release Dynamics 365 Contact Center continue to bring agentic intelligence, automation, and exceptional customer experience to every engagement channel. And the best part of all, all while working with the CRM system that you already use. This is my short summary and the full release can be found here: https://learn.microsoft.com/en-us/dynamics365/release-plan/2026wave1/service/dynamics365-contact-center/ I have also covered the release note for Customer Insights Journeys which can be found here…

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Dynamics 365 Release Wave 1 2026: Customer Insights – Journeys

18. mars 2026 Adrian kommentarer 1 kommentar

The 2026 Release Wave 1 for Dynamics 365 Customer Insights – Journeys is officially here, and the theme from Microsfot is clear: The era of agentic marketing is upon us. This release empowers businesses to deliver personalized, end‑to‑end customer experiences that evolve and react to behavior in real-time. By leveraging Copilot and AI agents, marketing teams can now move beyond simple automation to true orchestrationand anticipating customer needs and activating connected interactions across marketing, sales, and service. In this post,…

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The Death of the Copilot: What comes now?

4. februar 2026 Adrian kommentarer 0 kommentarer

For the last two years, the tech world has been obsessed with the «Copilot.» We’ve been told that AI is our sidekick, our wingman, the Robin to our Batman. We learned the «art of the prompt,» carefully crafting instructions to get the outputs we needed. And Copilots have been added in almost every application form PowerPoint to Dynamics Customer Engagement But let’s be honest for a minute being a pilot is exhausting compared to a beach vacation. If you are…

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AI killed low-code

5. november 2025 Adrian kommentarer 1 kommentar

For the better part of a decade, the promise of Low-Code/No-Code development was a siren song to the enterprise. The vision was compelling: empower non-technical business users to solve their own automation and application needs. And this way bypassing IT backlogs and accelerating digital transformation. This era saw the explosive growth of platforms and tools that became household names in business circles. Power Automate, with its visual, drag-and-drop interface, allowed office workers to connect services, automate repetitive tasks. And this…

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Connecting Microsoft Copilot to WordPress Using WordPress MCP

20. oktober 2025 Adrian kommentarer 0 kommentarer

In the ever-evolving landscape of web development, integrating advanced tools to streamline workflows is essential. One such powerful integration is connecting Microsoft Copilot to WordPress using the WordPress MCP (Model Context Protocol). This article, written by Copilot and posted via MCP. It will guide you through the process of setting up this integration to enhance your WordPress development experience. What is WordPress MCP? WordPress MCP is an open-source plugin available on GitHub, designed to facilitate seamless connections between various services…

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How to Display, Sort, and Export Custom Event Fields in Dynamics 365 Customer Insights – Journeys

6. oktober 2025 Adrian kommentarer 0 kommentarer

In previous posts, I’ve covered the basics of working with custom fields for events: After implementing the new out-of-the-box (OOTB) feature, I often hear this feedback: “We want an easy way to view specific custom fields, sort them as we like, and export fields like allergy information.” Unfortunately, OOTB features don’t cover this yet. So, let’s roll up our sleeves and build a solution using a custom table and Power Automate. The Challenge Event registration data is stored in Marketing…

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The Customer-First Imperative: Why CRM Implementation should come before ERP

29. september 2025 Adrian kommentarer 0 kommentarer

In the landscape of enterprise digital transformation, leadership faces a critical sequencing decision: which foundational system to implement first? The choice between a Customer Relationship Management (CRM) platform, designed for front-office engagement, and an Enterprise Resource Planning (ERP) system, the backbone of back-office operations, is far more than a technical detail. It is a strategic decision that dictates the architecture, risk profile, and ultimate success of the entire transformation. While traditional wisdom often favored stabilizing internal operations first, the modern…

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A Dynamics 365 CE Consultant’s Guide to Mastering Project Operations

1. september 2025 Adrian kommentarer 2 kommentarer

Over the last couple of weeks, I have been trying to get a more detailed understanding of Dynamics Project Operations. I have used some of the features to an extent before, but wanted to gain a more in-depth understanding of all its features and functionality. This blog post summarizes my journey into Dynamics Project Operations. Hopefully this post can provide you with a detailed introduction to Dynamcis Project Operations Beyond Sales and Service – Your Next Step in the Dynamics…

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Custom Fields for Customer Insights Events

27. august 2025 Adrian kommentarer 0 kommentarer

Finally! You can now use custom fields for Events. I have earlier covered the feature for custom fields for real-time events here. But finally it is also available for event, a needed feature for those of us that have been using events in outbound marketing. Activate the feature and how to use it on forms To activate the feature, navigate to Settings and Feature Switches, then scroll down to the Event Management section. Activate the «Custom Unmapped Fields.» This gives you access to a…

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AI: MCP the one feature to rule them all?

6. august 2025 Adrian kommentarer 0 kommentarer

If you haven’t been living under a rock, you’ve almost certainly heard about or seen a mention of MCP – Model Context Protocol. But is this the shiny solution to everything when creating you AI agents? While it is a good feature there are tradeoffs to concider, so continue reading to get a deeper understanding. What are MCP This is a fairly new feature, introduced by Anthropic in late 2024 as an open standard. It aims to standardize how AI…

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