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Author: Adrian

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Power Automate Quotes: Single vs. Double Explained

Power Automate Quotes: Single vs. Double Explained

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When you’re creating flows in Power Automate, you’ll usually work with some kind of text, also known as strings. And when defining these strings directly within your actions, you’ll encounter the choice between using single quotes (‘) and double quotes («). While Power Automate often seems forgiving and might let you get away with either in simple scenarios, understanding the when to use each type can save you headaches and ensure your flows behave as expected. So, when should you…

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Understanding AI: A Non-Technical Guide

Understanding AI: A Non-Technical Guide

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Artificial Intelligence (AI) is rapidly transforming our world, and it’s no longer a concept confined to science fiction or highly technical discussions. I have been working a lot with AI lately and want to try to demystify this technology. This post aims to provide a clear and accessible explanation of AI, breaking down complex ideas into understandable concepts. The journey to understanding AI can be visualized in three levels: Level 1: The Foundation – Large Language Models (LLMs) At the…

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MCP Servers: The Protocol Revolutionizing AI Applications

MCP Servers: The Protocol Revolutionizing AI Applications

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MCP is going viral in tech circles, yet many developers and business leaders are still catching up to understand what it means for the future of AI applications. What is MCP? It stands for Model-Context Protocol, and it’s doing for AI what REST did for the internet: creating a universal standard that changes how systems communicate and operate. Beyond Prompts: The Power of Structured Context For years, we’ve interacted with Large Language Models through prompts – essentially asking questions and…

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Release wave 1 2025 so far – Customer Insights – Journeys Updates (April 2025)

Release wave 1 2025 so far – Customer Insights – Journeys Updates (April 2025)

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This is a post on what have been rolled out from Dynamics 365 Customer Insights – Journeys April 2025 Updates so far – for the complete overview of the realease wave take a look here https://sjoholt.com/release-wave-1-2025/ The landscape of customer engagement is constantly evolving, and businesses need agile tools to build meaningful connections. Microsoft Dynamics 365 Customer Insights – Journeys is at the forefront of this evolution, empowering marketers to orchestrate personalized journeys across all touchpoints. The recent updates in…

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Customer Insights – Journeys: Waitlists is in Preview

Customer Insights – Journeys: Waitlists is in Preview

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The latest update to Microsoft Dynamics 365 Customer Insights – Journeys introduces a powerful new waitlists management capability, enabling businesses to streamline event registration processes and maximize attendance rates. Let’s explore how this functionality works and the benefits it can bring to your organization. What is the Waitlist Feature? The waitlist functionality in Dynamics 365 Customer Insights – Journeys allows event organizers to automatically manage registrations when events reach capacity. Rather than turning away interested participants, the system now offers…

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5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

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In todays fast paced market time is your most valuable asset in sales. That’s why Microsoft Copilot within Dynamics 365 Sales can help you out. This powerful AI companion is not just a futuristic add-on; it’s a practical tool designed to streamline your daily tasks, enhance your effectiveness, and ultimately drive better results. And the best part of it all? It’s available today! Here are my five key ways Copilot in Dynamics 365 Sales can revolutionize your daily routine: 1….

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Implementing Microsoft 365 Copilot

Implementing Microsoft 365 Copilot

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Introduction In today’s fast-paced business environment, artificial intelligence (AI) is no longer a futuristic concept but a present-day reality. Microsoft 365 Copilot is at the forefront of this transformation, helping businesses enhance productivity and improve work quality. This post gives you a breif strategy and some guidelines for successfully implementing Microsoft 365 Copilot in your organization, drawing insights from early adopters. If your not levering AI you are falling behind, it is a tool for the future and is here…

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Custom Fields for Real-Time Journeys

Custom Fields for Real-Time Journeys

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A Long-Awaited Feature Has Been Released! I have created several post on how to create your own solutions for custom fields in real time marketing, but now Microsoft is finally giving us these features out of the box The only minor drawback is that these fields are still not available for event registration forms. But hopefully Microsoft will solve that for us shortly as well. Activate the feature and how to use it on forms To activate the feature, navigate…

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Building Error Notifications in Power Automate

Building Error Notifications in Power Automate

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When automation powers your workflows, efficiency soars—but even the best automations can encounter hiccups. That’s where Power Automate notifications on failed runs become your unsung hero. Without them, you might only discover a problem once it’s snowballed into a bigger issue, costing time, resources, or worse—customer trust. By enabling notifications for failures, you gain real-time or near-real-time awareness, allowing you to swiftly identify and address errors before they disrupt your operations. It’s not just about troubleshooting; it’s about staying proactive,…

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