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Tag: copilot

Opening Hours from Dynamics in Copilot

Opening Hours from Dynamics in Copilot

Have you ever tried to access the Customer Service opening hours in Copilot? It’s not easily accessible through APIs or the dataverse action ‘List’. This is a working solution to get a true or false if the workstream is open right now The usecase was as follows: From Copilot, is the customer service center open or closed. From my research I have not found this documented anywhere on the Microsoft documentation or anywhere else. This was solved by using a…

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