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Category: Copilot

Discover how Copilot can transform your business operations by enhancing productivity, collaboration, and efficiency. Explore articles, guides, and best practices on leveraging Copilot in various Microsoft applications to drive innovation and streamline workflows.

Service Agent for Microsoft 365 Copilot

Service Agent for Microsoft 365 Copilot

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Are we now moving from AI Assistance to Autonomous Action? In the world of IT and customer service, context switching is a real productivity killer. We’ve all been there were we are toggling between Outlook, a ticketing system, and internal documentation just to resolve a single customer query. Last week, Microsoft dropped a significant update that aims to kill that friction which they called Service Agent for Microsoft 365 Copilot. They promise us that this is not just another «summarize…

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Human-in-the-Loop AI Contact Center: Is It Becoming a Bottleneck?

Human-in-the-Loop AI Contact Center: Is It Becoming a Bottleneck?

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Is the human-in-the-loop AI contact center becoming a bottleneck as AI agents grow more autonomous? As a result, as AI agents evolve from simple FAQ bots into autonomous digital workers, the idea of a self‑operating service center is no longer science fiction. The technology is here.The real question is more uncomfortable: Are we actually ready to hand over the keys? After attending the Microsoft Business Applications FastTrack AI Bootcamp in Reading, one thing became very clear: we are standing at…

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The Death of the Copilot: What comes now?

The Death of the Copilot: What comes now?

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For the last two years, the tech world has been obsessed with the «Copilot.» We’ve been told that AI is our sidekick, our wingman, the Robin to our Batman. We learned the «art of the prompt,» carefully crafting instructions to get the outputs we needed. And Copilots have been added in almost every application form PowerPoint to Dynamics Customer Engagement But let’s be honest for a minute being a pilot is exhausting compared to a beach vacation. If you are…

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From Legacy Telephony to Intelligent Customer Engagement: Successfully Implementing Dynamics 365 Contact Center

From Legacy Telephony to Intelligent Customer Engagement: Successfully Implementing Dynamics 365 Contact Center

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The landscape of customer engagement is rapidly evolving. Today’s customers expect seamless and personalized experiences across channels, while businesses seek efficiency and deeper insights. This shift has driven the adoption of CCaaS (Contact Center as a Service), and within this market, Dynamics 365 Contact Center stands out as a key player. But how does one navigate a successful implementation of such a solution? It’s about far more than just replacing an old phone system. For business leaders and consultants, understanding…

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Classic vs. Generative Orchestration in Copilot Studio

Classic vs. Generative Orchestration in Copilot Studio

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The world of conversational AI is evolving at lightning speed, and with tools like Copilot Studio, building intelligent agents is more accessible than ever. But as you craft your AI assistant, you’ll encounter a fundamental choice in how it understands and responds to users: Classic Orchestration versus Generative Orchestration. Understanding the difference is key to building truly dynamic and capable copilots. So let’s dive in on the differences and what you should choose The Traditional Approach: Classic Orchestration Imagine a…

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5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

5 Ways Copilot in Dynamics 365 Sales Will Change Your Daily Routine

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In todays fast paced market time is your most valuable asset in sales. That’s why Microsoft Copilot within Dynamics 365 Sales can help you out. This powerful AI companion is not just a futuristic add-on; it’s a practical tool designed to streamline your daily tasks, enhance your effectiveness, and ultimately drive better results. And the best part of it all? It’s available today! Here are my five key ways Copilot in Dynamics 365 Sales can revolutionize your daily routine: 1….

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AI Builder for Power Automate: Transforming Business Processes with AI

AI Builder for Power Automate: Transforming Business Processes with AI

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In today’s fast-paced business environment, automation and artificial intelligence (AI) are key to staying competitive. Microsoft Power Automate, combined with AI Builder, offers a powerful solution to enhance your business processes with AI capabilities. Here’s a closer look at how AI Builder can revolutionize your workflows. The first ressource provided by Microsoft is what the call the «Cheat Sheet» were you find a lot of different starting models and inspiration based on your need: The full cheat sheet can be…

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Enhancing Your Power Automate Flow to Retrieve Actual Opening Hours

Enhancing Your Power Automate Flow to Retrieve Actual Opening Hours

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I’ve received a lot of positive feedback on my previous post about checking opening hours, along with numerous requests for a way to retrieve the actual opening hours instead of just the status. I was hoping for some function on this within release wave 1 2025. But as I could not find anything concerning this, In response to the questions, I’ve revisited Power Automate to make some modifications to my original workflow. This post is an extension of my earlier…

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Opening Hours from Dynamics in Copilot

Opening Hours from Dynamics in Copilot

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Have you ever tried to access the Customer Service opening hours in Copilot? It’s not easily accessible through APIs or the dataverse action ‘List’. This is a working solution to get a true or false if the workstream is open right now The usecase was as follows: From Copilot, is the customer service center open or closed. From my research I have not found this documented anywhere on the Microsoft documentation or anywhere else. This was solved by using a…

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