Recently, I encountered a challenge while setting up double opt-in for a customer using multiple compliance profiles in Dynamics Customer Insights – Journeys. Despite extensive online research, I couldn’t find a solution. After numerous attempts and collaboration with Microsoft Support, I finally identified the solution.
When sending out marketing content, you often want to combine one or more segments to create your full audience. Earlier this had to be done by creating a new segment for each combination of your segments. This resulted in more work, and a lot of segments that might was used one or a couple of times. Microsoft have now lauched new functionality in the journey creator in Customer Insigths – Journey where you can choose more than one to start…
Have you ever tried to access the Customer Service opening hours in Copilot? It’s not easily accessible through APIs or the dataverse action ‘List’. This is a working solution to get a true or false if the workstream is open right now The usecase was as follows: From Copilot, is the customer service center open or closed. From my research I have not found this documented anywhere on the Microsoft documentation or anywhere else. This was solved by using a…