Fanget opp av
Category: Customer Insights – Journeys

Release wave 1 2025 – Customer Insights Journeys

Release wave 1 2025 – Customer Insights Journeys

Finally the release wave 1 2025 was released on 23th of January. The three main branches of this release concerning Customer Insights – Journeys are as follows: Copilot and AI innovation, Moments that matter and Unify sales and marketing The full release planner can be found here: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/customer-insights/dynamics365-customer-insights-journeys But I will try to sum these up with their features as best as possible here: Where a general availability (GA) have been set, i also include these here Copilot and AI…

Les mer Les mer

Custom Fields in Dynamics Customer Insights Journeys Real-time

Custom Fields in Dynamics Customer Insights Journeys Real-time

A widely used feature in Dynamics Customer Insights Journeys (formerly known as Dynamics 365 Marketing) and event management is the use of custom fields. These fields are essential for gathering event-specific information that is not relevant at the contact level or should not be retained due to GDPR regulations. As of January 2025, this feature has not yet been integrated into real-time marketing. Many users are delaying their transition to real-time marketing due to this missing functionality. However, a workaround…

Les mer Les mer

Email creation failed due to missing double opt in template.

Email creation failed due to missing double opt in template.

Recently, I encountered a challenge while setting up double opt-in for a customer using multiple compliance profiles in Dynamics Customer Insights – Journeys. Despite extensive online research, I couldn’t find a solution. After numerous attempts and collaboration with Microsoft Support, I finally identified the solution.

Combine Segments

Combine Segments

When sending out marketing content, you often want to combine one or more segments to create your full audience. Earlier this had to be done by creating a new segment for each combination of your segments. This resulted in more work, and a lot of segments that might was used one or a couple of times. Microsoft have now lauched new functionality in the journey creator in Customer Insigths – Journey where you can choose more than one to start…

Les mer Les mer